Engineering Services Delivery Manager

CV-Library
Posted on

Type

Mid-level industry position

Reference Number

211870071

We are currently recruiting on behalf of BellBridge Ltd for an Engineering Services Delivery Manager. This is a new role within the organisation due to a large number of contract awards. * The ideal candidate will be a degree qualified Engineer with experience of delivering projects for an Engineering Consultancy or * A Project Engineer with experience of delivering CAPEX and OPEX projects in the Chemical / Petrochemical Industry ROLE PURPOSE Engineering Service Delivery Manager (ESDM) is responsible for managing the delivery of managed service contracts to meet client SLAs to budget and quality standards. Acts as the client’s single point of contact for the service delivery, managing internal resources, reporting into the Managing Director and liaising with managed service team. Consult with, advises and assists Project Managers with resources for projects and portfolios. Provides business development support through proposals, presentations and client interaction. The ESDM role may be combined with additional engineering responsibilities in circumstances where the dedicated individual ESDM has specific engineering skills that are required by the end client. KEY RESPONSIBILITIES: * Building and maintaining relationships with key stakeholders and client staff * Performance Monitoring and Management of services against contracted Service Level Agreement metrics or KPIs * Achieving a high level of Customer Satisfaction, producing and enacting recovery action plans if service delivery is not meeting expectations * Ensuring the Financial health of the contract, managing revenues and costs within agreed budgets and forecasts * Effective communication with clients and across organisational boundaries – from engineers through to senior managers * Ensuring operations teams are aware of the scope of support services to be provided and have the required information in their possession * Act as a point of escalation for Service failures, with the authority to pull in additional resources when needed e.g. specialist teams or people for specific issues / opportunities * Communication and transition management of changes to ensure awareness and preparedness of all stakeholders * Ensure service plans are prepared and maintained. * Receive and manage customer work requests. * Manage resource allocations contracts and revisions * Building and producing accurate and timely Service Reports * Service reviews, including the chairing of Service review meetings * Management of 3rd parties, ensuring SLA commitments are Commercially viable and that services received are at the required levels of performance and quality * Working with the client and operations teams to identify and manage service improvement activities * Along with the Managing Director and technical leads, accountable for and contribute to the overall performance of the managed services division * Assist the Head Office teams in Bid work for on new / renewal of Agreements * Collaborating with senior management on client account management and growth * Ensure smooth Inductions and mobilisation * Promote Collaboration, Team Work & Alignment Work with all departments and functions to ensure inter-disciplinary alignment and coherence. * Contribute to Lessons Learnt and Improvement Planning * Support and promote all company and client site directives – HSEQ, best practice, innovations, continual improvement * Support the Managing Director in non service based activities such as writing procedures, resource planning, establishing policy, budgeting, recruitment etc, to support the drive to continuously improve and optimise the Service. * Mobility and flexibility to work anywhere in North East essential Job Type: Permanent. Salary: £40000 - £55000/annum.

More Information

Posted on

Type

Mid-level industry position

Reference Number

211870071

Stockton-on-Tees%2C%20County%20Durham%2C%20United%20Kingdom%2C%20Stockton-on-Tees%2C%20United%20Kingdom

Stockton-on-Tees, County Durham, United Kingdom

Stockton-on-Tees , United Kingdom